Contractor Care Consultant

Location: Bristol HQ (occasional travel to Swindon – all expenses covered) 
Full-time | Hybrid working available
Salary £25057.50

Are you highly organised, detail-driven, and great with people? Do you thrive in a fast-paced, collaborative environment and enjoy delivering outstanding service? If so, we’d love to hear from you!
We’re looking for a Contractor Care Consultant to join our growing team in Bristol. You’ll play a vital role in supporting our contractors throughout the onboarding and compliance journey — making sure everything runs smoothly, legally, and efficiently.
We’re a fun, energetic, and sociable bunch — we work hard and celebrate our wins together with regular team socials and a positive, young-at-heart culture.

What You’ll Be Doing:

• Guiding contractors through onboarding with exceptional customer service
• Building rapport and being their go-to person throughout the process
• Conducting reference and screening checks from start to finish
• Producing contracts, extensions, novations, and terminations
• Ensuring compliance with legal and client requirements
• Working closely with internal teams to drive efficiency and contractor satisfaction
• Working with different brands within the business
• Maintaining trackers and SharePoint records
• Supporting contractors with queries related to payments, extensions, and more
• Continuously identifying and suggesting improvements to our onboarding processes
• Keeping audit-ready records and reporting regularly on contractor progress

What We’re Looking For:

• Excellent written and verbal communication
• Strong organisational skills and attention to detail
• Ability to multitask in a high-pressure environment
• Confident with MS Office (particularly Excel and Word)
• Proactive and resilient mindset
• Team player with a strong work ethic
• Proven ability to learn and develop on the job 
• Experience in contractor recruitment or onboarding (desirable but not essential)

You’ll Be a Great Fit If You’re:

• Customer-focused and quality-driven
• Passionate and accountable
• Collaborative and dependable
• Flexible, disciplined, and always ready to learn
• Able to handle multiple priorities with ease

A Bit About Us:
We’re not just about ticking compliance boxes — we genuinely care about making onboarding a smooth, enjoyable experience for our contractors. We value collaboration, continuous improvement, and celebrating successes. Expect supportive teammates, regular socials, and a culture where your ideas and voice matter.

Sound like you?
Apply now and become part of a growing, dynamic team where you’ll make a real impact — and have fun while doing it.